Returns & Exchanges

To successfully return your order, your items must meet the following conditions:

  • Item must be returned within 30 days of purchase.
  • The items must be unused, unworn and in the original packaging.

Please note:

  • The costs for return shipping are borne by the customer.
  • Items that have been used, washed, worn, or not in their original packaging may be refused.
  • Clearance items cannot be exchanged, returned or refunded.
  • Bundle items cannot be exchanged or refunded individually. If you believe you have a faulty item, please click here to contact our customer service team.

How to make a return

You can submit a return online via our returns and exchange portal.


 

Reduced items

Subject to the terms and conditions of a Promotion, products purchased before the start of a Promotion and which are subsequently included in the Promotion at a discounted price are not eligible to receive a refund of the amount representing the difference between the original purchase price and the discounted price under the Promotion of the action. You may only be eligible for a refund (subject to the other terms of this policy) of the original purchase price.

Products purchased from Love To Dream retailers

Refunds or exchanges for products purchased from one of our retail partners (including Amazon and other online retailers) must be processed directly with that retailer. Please contact the store where you made the purchase directly to request a refund or exchange.


Return conditions

Love To Dream‚Ñ¢ reserves the right to visually/physically inspect the condition of returned goods prior to issuing a replacement. A replacement may be refused if the defect is considered normal wear and tear and not a manufacturing defect. If the defect is determined to be a manufacturing defect, the product will be replaced and returned to you as soon as possible. Shipping costs associated with returning the product to the buyer will be covered by Love to Dream. If you have any additional questions, concerns or feedback, please click here to contact our customer service team.